Any client of the hoster wants his website to work around the clock. At the same time, not just around the clock, but with the highest performance. It is for this purpose that a service level agreement (SLA) is often concluded between all parties.

VPS Hosting: SLA

What is SLA? The SLA agreement is a formal document between the Customer and the Service Provider. The agreement prescribes the service itself, as well as the rights and obligations of each of the two parties. However, this is not the most important thing at all, since the most important thing is to clarify the degree of quality of the service. In the vast majority of cases, SLA terminology is used as an abbreviation of conventional telecommunications services. A contract or agreement may well contain a detailed service with a list of service parameters, methodology, as well as devices for checking all services provided. In addition, the response time of the $1 Hosting service provider is indicated with penalties that are applied in case of violation of the agreement.

Features of the SLA agreement

It should be noted that all the parameters that are stipulated in the service agreement must have a measurement, be reduced to special numerical metrics, based on which the user will be able to fully assess the quality of the consumed service. Let's take, for example, the time during which the user's domain or the site was unavailable, or the maximum number of hours of unavailability of the domain (site) during a week or month. It is logical that in this case, it would be completely wrong to talk about the importance of such a parameter as the access time since unavailability depends not only on the main provider but also on many small departments, the workload level of the main server where the website is hosted and other characteristics that the 1 Dollar Hosting hoster has no influence on.

As a rule, such a definition is taken, according to which a special period of service provision is stipulated together with the further provision of a report on the measured and specified parameters of the service. The world standards Cobit and ITIL describe various examples of similar SLA agreements. They also provide various recommendations on methods for assessing the levels of efficiency that are used during the analysis of Unlimited Reseller Hosting services.

If we refer to the standard SLA model, then the following points are mandatory here:

• A clear definition of the service with a description of the parties to the agreement, as well as the duration of this agreement.
• The period (indicating the days and hours) of service provision, together with service testing, the modernization process, as well as the duration of support from the provider of such services.
• Specifying the number of users of the service with their exact placement.
• A detailed description of the accounting documents, followed by compensation for all losses. It also takes into account the reporting period for the service that was provided.
• A detailed description of the ongoing process of changing the service, and in some cases – taking into account the expected time of this procedure.
• A detailed enumeration of the specifications of the target degrees of quality of the service provided.
• A payment system of service with the amount of cooperation, or a division by specific time intervals.